For more than 30 years, restaurant technology has required servers to adapt to software. ROM reverses that model, allowing technology to adapt to the way servers naturally work.
PLANO, Texas--(BUSINESS WIRE)--#ROM--Restaurant operators have spent decades trying to solve one of the industry's most persistent problems: every time a server leaves, valuable knowledge leaves with them. According to the U.S. Bureau of Labor Statistics, there are approximately 2.3 million servers working in restaurants today, yet every year more than 423,000 positions must be filled, creating a continuous cycle of onboarding, training, and knowledge loss.
Today, OneDine launched Restaurant Ordering Mentor (ROM™), a patent-pending, POS-agnostic server intelligence platform built to address one of the restaurant industry's largest hidden profit drains: workforce churn. As operators face constant recruiting, onboarding and retraining cycles, ROM puts the intelligence of the restaurant directly into the hands of every server, reducing dependence on menu memorization, accelerating productivity, improving consistency, and freeing teams to focus on hospitality. For operators, that means faster ramp-up and stronger execution. For restaurant executives, it means increasing profitability in an industry where turnover remains a constant challenge.
Instead of memorizing where modifiers live, learning menu structures, and searching through screens while standing at the table, ROM allows servers to enter orders with just a few keystrokes, as if they’re texting on a phone. ROM quickly and intuitively interprets even just a couple of letters, mapping to any restaurant’s menu data and guides servers along the ordering flow, ensuring every order is placed accurately, aligned with the brand’s business goals, like required selections, dietary accommodations, and even preferred pairings and upsells. The result is faster onboarding, greater consistency, improved productivity and more time for servers to focus on true hospitality.
"The future of restaurant technology isn't about replacing people. It's about helping people perform at their best,” commented Mike Axiotis, President and CEO, Lehigh Valley Restaurant Brands and Chair, National Restaurant Association Board of Directors. “For decades, our industry has invested heavily in systems that improve transactions and operations. The next frontier is helping frontline teams deliver better hospitality. That's why innovations like ROM are so interesting. They represent a shift toward technology that strengthens the human side of restaurants rather than competing with it."
"For more than 30 years, we've asked servers to adapt to technology that was never designed for the way they actually work,” said Rom Krupp, Founder and CEO of OneDine. “We train them to memorize menus, learn modifier paths, navigate screens, and master complex systems before they can fully focus on the guest. ROM turns that model on its head. Instead of forcing people to think like the POS, ROM allows technology to work the way people naturally communicate. We believe that's one of the most significant changes to tableside ordering since the POS was introduced."
After 20 months of intense R&D, field testing and validation, ROM is available immediately for full-service restaurant deployments.
About OneDine
OneDine is a restaurant technology company redefining how hospitality brands engage guests, empower employees, and operate in an increasingly digital world. Founded by industry visionary Rom Krupp, whose innovations have influenced more than 100,000 restaurant locations worldwide, OneDine develops category-defining solutions spanning digital commerce, guest engagement, payments, operational intelligence, and workforce productivity. Recognized among Fast Company's Most Innovative Dining Companies, named an Inc. Power Partner, and honored as Dave & Buster's Vendor Partner of the Year, OneDine helps restaurant operators unlock growth while preserving what matters most: great hospitality. The company is the creator of ROM™ (Restaurant Ordering Mentor), a patent-pending platform designed to help restaurants retain knowledge, accelerate onboarding, and make exceptional service more scalable. For more information, visit onedine.com.
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