SAN FRANCISCO & LOS ANGELES–(BUSINESS WIRE)–Oscar Health Plan of California recently discovered an incident involving the personal information of a subset of our Members. On or about 11/23/2021, Oscar discovered that a mailing intended for some of our Members from Oscar may have been misrouted to another Oscar Member in error due to a vendor printing issue. We believe this incident occurred between 10/28/2021 and 11/16/2021.
Some of the following information may have been viewed by another Oscar Member as a result of the mismailed information: name, Oscar ID number, claim number, provider information, date of service(s), procedure/service name and plan name/affiliation. This information did not include Social Security number, driver’s license number or any financial account information.
We began an investigation immediately upon discovery of the printing issue and have taken steps to address the matter with our print vendor. While we do not believe there has been a misuse of any personal information, we are notifying our affected members out of an abundance of caution. All mailings that may have been impacted by this incident have been re-sent accordingly. Additionally, we have sent individual notices to those Members whose personal information was impacted by the event.
Oscar is committed to protecting our members’ personal information and we take our responsibility very seriously. If members have any questions or would like to confirm whether they were impacted by this incident, they should contact Oscar immediately at 855-672-2755.
About Oscar Health
Oscar Health, Inc. (“Oscar”) is the first health insurance company built around a full stack technology platform and a relentless focus on serving its members. At Oscar, our mission is to make a healthier life accessible and affordable for all. Headquartered in New York City, Oscar has been challenging the healthcare system’s status quo since our founding in 2012. The company’s member-first philosophy and innovative approach to care has earned us the trust of approximately 594,000 members as of September 30, 2021. We offer Individual & Family, Small Group and Medicare Advantage plans, and +Oscar, our full stack technology platform to others within the provider and payor space. Our vision is to refactor healthcare to make good care cost less. Refactor is a term used in software engineering that means to improve the design, structure, and implementation of the software, while preserving its functionality. At Oscar, we take this definition a step further. We improve our members’ experience by building trust through deep engagement, personalized guidance, and rapid iteration.
Jackie Kahn, Oscar