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Avaya Advances to ‘Leader’ Position in The Aragon Research Globe™ for Team Collaboration as Avaya Spaces® Enables ‘People-Centric Collaboration’ in Hybrid Work

Avaya is Now a ‘Leader’ in Four of the Aragon Research Globe Reports

RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it advanced to “Leader” position with Avaya Spaces® in The Aragon Research Globe™ for Team Collaboration 2022. Avaya Spaces is an all-in-one, AI-powered solution with calling, video meetings, chat, posts, file sharing, and task management capabilities empowering users with faster, always-on continuous collaboration. This year, Avaya achieved “Leader” position in four of Aragon Research’s Globe reports: Team Collaboration, Unified Communications and Collaboration (UC&C), Video Conferencing, and Intelligent Contact Center and is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience – with expertise across the entire landscape. the intersection of Customer, Employee, User, and Multiexperience – with expertise across the entire landscape.

In a market that focuses on all forms of collaboration and communication, UC&C platforms including Avaya Spaces are now integrated and intelligent, enabling what Aragon Research refers to as “people-centric” collaboration. Now that hybrid work is the new normal, team collaboration is the go-to collaboration application, allowing people to get things done faster, easier, and more completely – where humans and bots interact and work together.

According to the report1, authored by Aragon Research lead analyst Jim Lundy, “Avaya continued to invest and innovate in UC&C in 2021.” The report goes on to discuss how Avaya further strengthened its overall portfolio. We believe that the following capabilities contributed to us moving up in the report:

  • Enhanced Avaya Spaces with composability for enabling precise workflows and vertical applications. Also, Avaya’s integrations with Google, Microsoft Teams and Office, and Salesforce/Slack.
  • Larger and more interactive meetings infused with AI in conjunction with NVIDIA, including AI noise removal and virtual video green screens.
  • A single-solution architecture through Media Processing Core (MPC), which reduces bandwidth by 80 percent lowering costs and increases speed-to-value.

“Collaboration tools like Avaya’s provide persistency, ensuring that work continues to progress across time and location for business and customer problem solving,” said Todd Zerbe, Senior Vice President of Engineering, Avaya. He continued, “Collaboration happens organically in response to shifting priorities and availability of team participants, just like bumping into colleagues in the hallway, or grabbing an open meeting room in a traditional environment.”

Avaya Spaces is built on a modular Communications Platform as a Service (CPaaS) architecture for composable and customizable experiences, enabling organizations to quickly build the experience they need. Most recently, integration was added with on-premises telephony, allowing organizations to leverage those capabilities. Combined with meetings and team collaboration from the cloud within the Avaya Spaces browser interface, everything is now in one convenient place for the user.

In the report, Lundy outlined the future vision for people-centric collaboration focused on a digital assistant or an AI chatbot that will have the ability to perform several tasks such as “schedule or begin a call, start recording, schedule, and launch meetings, and more. AI chatbots will be able to accomplish more tasks for people in the quest to make collaboration and communications more seamless,” said Lundy.

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 19 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions of analysis: strategy, performance, and reach. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand, and perform effectively against those strategies.

1Aragon Research. “The Aragon Research Globe™ for Team Collaboration, 2022” by Jim Lundy, January 11, 2022.

Additional Resources

  • View the full Aragon Research Globe for Team Collaboration 2022 Report
  • Learn how Avaya OneCloud™ UCaaS can enable your work from anywhere

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com/

Aragon Research Globe Disclaimer

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom


Alex Alias


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