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Salesforce Delivers Record Fourth Quarter Fiscal 2026 Results

26 Febbraio 2026

RPO Exceeds $72B, Up 14% Y/Y; $15B OCF

Scaling The Agentic Enterprise With 2.4B Agentic Work Units Delivered & 19T Tokens Processed All-Time

CEOs of SharkNinja, Wyndham Hotels & Resorts and SaaStr to join Salesforce Earnings Show

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced results for its fourth quarter and full fiscal year ended January 31, 2026.

Financial Highlights

Current remaining performance obligation of $35.1 billion, up 16% year-over-year ("Y/Y") and 13% in constant currency ("CC"), including 4pts Informatica contribution
Remaining performance obligation of $72.4 billion, up 14% Y/Y
Fourth quarter subscription & support revenue of $10.7 billion, up 13% Y/Y and 11% in CC, including $388 million Informatica contribution
Fourth quarter revenue of $11.2 billion, up 12% Y/Y and 10% in CC, including $399 million Informatica contribution
FY26 revenue of $41.5 billion, up 10% Y/Y and 9% in CC, including $399 million Informatica contribution
FY26 GAAP operating margin of 20.1% and non-GAAP operating margin of 34.1%
FY26 operating cash flow of $15.0 billion, up 15% Y/Y, and free cash flow of $14.4 billion, up 16% Y/Y
Returned $14.3 billion to shareholders, including $12.7 billion in share repurchases and $1.6 billion in dividends
Announces $50 billion share repurchase program authorization, replacing all previously unused authorizations
Increased quarterly dividend to $0.44 per share of outstanding common stock, up 5.8% Y/Y

“We delivered a phenomenal quarter to close out a record fiscal 2026, delivering $41.5 billion in revenue, up 10% year-over-year and we passed an incredible milestone, with $72 billion in total RPO, up 14% year-over-year,” said Marc Benioff, Chair and CEO, Salesforce. “We’ve rebuilt Salesforce to become the operating system for the Agentic Enterprise, bringing humans and agents together on one trusted platform. And the more intelligence moves to where work happens, the more valuable Salesforce becomes. Agentforce ARR reached $800 million, up 169% year-over-year, and we’ve closed 29,000 deals, up 50% quarter-over-quarter. We’ve consumed nearly 20 trillion tokens, and converted them into more than 2.4 billion agentic work units to date, moments where AI wasn't just reasoning — it was delivering real work. Agentic AI is a tailwind for our business, and we’re well on our way to $63 billion in revenue in FY30.”

“Salesforce delivered a record Q4 as our customers' shift to the Agentic Enterprise surges, fueling NNAOV acceleration in H2 FY26,” said Robin Washington, President and Chief Financial and Operating Officer, Salesforce. “Our performance makes us even more confident in our path to reaccelerate organic revenue growth in H2 FY27. By driving adoption of Agentforce and Data 360 across our platform, we are building a powerful engine that converts raw intelligence into enterprise work. Reflecting our strong trajectory, we’ve increased our authorization to $50 billion for share repurchases and increased our quarterly dividend, reinforcing our commitment to delivering significant shareholder value.”

Salesforce Company Highlights

Introduced Agentic Work Units (“AWUs”) to measures tasks accomplished by an AI Agent, with 2.4 billion AWUs delivered to date across Agentforce and Slack, growing 57% quarter-over-quarter ("Q/Q")
Salesforce has processed more than 19 trillion tokens to date, up 5x Y/Y
Agentforce and Data 360 annual recurring revenue ("ARR") exceeds $2.9 billion, up over 200% Y/Y, including $1.1 billion Informatica Cloud ARR and $800 million Agentforce ARR, up 169% Y/Y
Salesforce has closed over 29,000 Agentforce deals since launch, up 50% Q/Q
More than 60% of Agentforce and Data 360 Q4 bookings came from existing customer expansion
Agentforce accounts in production increased nearly 50% Q/Q
In FY26, Data 360 ingested 112 trillion records, up 114% Y/Y, including 53 trillion via Zero Copy, up 310% Y/Y, and processed 18 terabytes of unstructured data
All Salesforce Top 10 Q4 wins included Agentforce 360, Data 360, Agentforce Sales, Agentforce Service, Agentforce 360 Platform, and Agentforce Analytics
Collectively, Salesforce industry businesses finished the year at $6.6 billion ARR, up nearly 20% Y/Y

Salesforce Announces Increase to Quarterly Dividend

Salesforce’s Board of Directors declared a quarterly cash dividend of $0.44 per share of outstanding common stock, which represents a 5.8% Y/Y increase. The dividend is payable on April 23, 2026 to stockholders of record as of the close of business on April 9, 2026.

Guidance

Initiates full year FY27 revenue guidance of $45.8 billion to $46.2 billion, up 10% - 11% Y/Y and in CC, including approximately 3pts Informatica contribution
Expects organic revenue re-acceleration in the second half of FY27
Initiates full year FY27 subscription & support revenue growth guidance of slightly under 12% Y/Y and approximately 11% in CC, including approximately 3pts Informatica contribution
Initiates full year FY27 GAAP operating margin guidance of 20.9%, and non-GAAP operating margin guidance of 34.3%
Initiates full year FY27 operating cash flow growth guidance of approximately 9% - 10% Y/Y
Raises full year FY30 revenue target to $63 billion including Informatica

Salesforce's guidance includes GAAP and non-GAAP financial measures. The following tables summarize Salesforce's guidance for the first quarter fiscal 2027 and full-year fiscal 2027:

	Q1 FY27 Guidance
	GAAP	Non-GAAP⁽¹⁾
Revenue	$11.03 - $11.08 billion	N/A
Revenue growth⁽²⁾	12% - 13%	10% - 11% CC, $175M Y/Y FX
Revenue growth⁽²⁾	Includes slightly above 4pts Informatica contribution
Diluted net income per share	$1.77 - $1.79	$3.11 - $3.13
Current remaining performance obligation growth⁽³⁾	Approximately 14%	Approximately 13% CC,$100M Y/Y FX

	Full Year FY27 Guidance
	GAAP	Non-GAAP⁽¹⁾
Revenue	$45.80 - $46.20 billion	N/A
Revenue growth⁽²⁾	10% - 11%	Approximately 10% - 11% CC, $300M Y/Y FX
Revenue growth⁽²⁾	Includes approximately 3pts Informatica contribution
Subscription & support revenue growth⁽⁴⁾	Slightly under 12%	Approximately 11% CC
Subscription & support revenue growth⁽⁴⁾	Includes approximately 3pts Informatica contribution
Operating margin	20.9%	34.3%
Diluted net income per share	$7.85 - $7.93	$13.11 - $13.19
Operating cash flow growth	Approximately 9% - 10%	N/A
Free cash flow growth	N/A	Approximately 9% - 10%
Capital expenditures	N/A	Approximately 1.5% of revenue

⁽¹⁾Non-GAAP CC revenue growth, non-GAAP CC remaining performance obligation growth, non-GAAP CC subscription & support revenue growth, non-GAAP operating margin, non-GAAP diluted net income per share, and free cash flow growth are non-GAAP financial measures. See below for an explanation of non-GAAP financial measures. The Company's shares used in computing GAAP diluted net income per share guidance and non-GAAP diluted net income per share guidance excludes any impact to share count from potential Q1 - Q4 FY27 repurchase activity under our share repurchase program.
⁽²⁾Revenue FX impact is calculated by taking the current period rates compared to the prior period average rates.
⁽³⁾Current remaining performance obligation FX impact is calculated by taking the current period rates compared to the prior period ending rates.
⁽⁴⁾ Subscription & support revenue excludes professional services revenue.

The following is a reconciliation of GAAP operating margin guidance to non-GAAP operating margin guidance for the full year:

		Full Year FY27 Guidance
GAAP operating margin⁽¹⁾		20.9%
Plus
Amortization of purchased intangibles⁽²⁾		4.1%
Stock-based compensation expense⁽²⁾⁽³⁾		9.0%
Restructuring and acquisition-related costs⁽²⁾⁽³⁾		0.3%
Non-GAAP operating margin⁽¹⁾		34.3%

⁽¹⁾ GAAP operating margin is the proportion of GAAP income from operations as a percentage of GAAP revenue. Non-GAAP operating margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue.
⁽²⁾ The percentages shown above have been calculated based on the midpoint of the low and high ends of the revenue guidance for full year FY27.
⁽³⁾The percentages shown in the restructuring and acquisition-related costs line have been calculated based on charges associated with the Company's restructuring initiatives and acquisition-related costs. Stock-based compensation expense excludes stock-based compensation expense related to the Company's restructuring initiatives, which is included in the restructuring and acquisition-related costs line.

The following is a per share reconciliation of GAAP diluted net income per share to non-GAAP diluted net income per share guidance for the next quarter and the full year:

	Fiscal 2027
	Q1			FY27
GAAP diluted net income per share range⁽¹⁾⁽²⁾	$1.77 - $1.79			$7.85 - $7.93
Plus
Amortization of purchased intangibles	$	0.59		$	2.00
Stock-based compensation expense	$	1.03		$	4.41
Restructuring and acquisition-related costs⁽³⁾	$	0.05		$	0.14
Less
Income tax effects and adjustments⁽⁴⁾	$	(0.33	)	$	(1.29	)
Non-GAAP diluted net income per share⁽²⁾	$3.11 - $3.13			$13.11 - $13.19
Shares used in computing basic net income per share (millions)⁽⁵⁾		931			938
Shares used in computing diluted net income per share (millions)⁽⁵⁾		937			943

⁽¹⁾The Company's GAAP tax provision is expected to be approximately 21.0% for the three months ended April 30, 2026 and for the year ended January 31, 2027. The GAAP tax rates may fluctuate due to discrete tax items, changes in valuation allowance assessment, future acquisitions, or other transactions.
⁽²⁾The Company's projected GAAP and non-GAAP diluted net income per share assumes no change to the value of our strategic investment portfolio as it is not possible to forecast future gains and losses. The impact of future gains or losses from the Company’s strategic investment portfolio could be material.
⁽³⁾The estimated impact to GAAP diluted net income per share is in connection with the Company's restructuring initiatives and acquisition-related costs.
⁽⁴⁾The Company’s non-GAAP tax provision uses a long-term projected tax rate of 20.5%, which reflects currently available information and could be subject to change.
⁽⁵⁾The Company's shares used in computing GAAP net income per share guidance and non-GAAP net income per share guidance excludes any impact to share count from potential Q1 - Q4 FY27 repurchase activity under our share repurchase program.

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Management will provide further commentary around these guidance assumptions on its earnings call.

Product Releases and Enhancements

Salesforce releases major updates for our core platform and apps three times a year, with additional updates happening regularly across our portfolio. These releases are a result of significant research and development investments made over multiple years, and are designed to help customers drive cost savings, boost efficiency, and build trust.

Salesforce leaders will participate in a Q4 FY26 Agentforce 360 Platform Evolution & Innovation webinar on Friday, February 27, 2026, at 8:00 AM PT / 11:00 AM ET. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

To learn more about our newest innovations and product release highlights, including our latest Spring 2026 Product Release, see FY26 Q4 Product Releases and Announcements at https://www.salesforce.com/news/stories/fy26-q4-highlights/ and see our latest major release at www.salesforce.com/releases.

Environmental, Social, and Governance (ESG) Strategy

To learn more about our latest initiatives and priorities, review our Stakeholder Impact Report at https://salesforce.com/stakeholder-impact-report.

TBPN Appearance

Marc Benioff is expected to appear on TBPN (Technology Business Programming Network) at 1:30 p.m. (PT) / 4:30 p.m. (ET) to discuss the company’s recent performance and vision for the Agentic Enterprise. A livestream and replay will be available at https://x.com/tbpn.

Quarterly Earnings Show

Salesforce plans to host a live "earnings show" broadcast at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

About Salesforce

Salesforce helps organizations of any size become agentic enterprises - integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation. Visit www.salesforce.com for more information.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the Company's financial and operating results and guidance, which include, but are not limited to, expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, net income per share, operating cash flow growth, operating margin, expected revenue growth, expected foreign currency exchange rate impact, expected current remaining performance obligation growth, expected tax rates or provisions, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, strategic investments, expected restructuring expense or charges and expected timing of product releases and enhancements. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s results or outcomes could differ materially and adversely from those expressed or implied by our forward-looking statements. Readers are cautioned not to place undue reliance on such forward-looking statements.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with:

the effect of the acquisition of Informatica on our operating results, the market price of our common stock, our ability to retain and hire key personnel and our ability to maintain relationships with customers, suppliers and others with whom we or Informatica do business;
our ability to maintain sufficient security levels and service performance, avoid downtime and prevent, detect and remediate performance degradation and security breaches;
our ability to secure sufficient data center capacity;
our reliance on third-party infrastructure providers, including hardware, software, energy and platform providers and the organizations responsible for the development and maintenance of Internet infrastructure;
uncertainties regarding AI technologies and their integration into our product offerings;
the evolving landscape related to environmental, social and governance (“ESG”) matters;
the effect of evolving government regulations, including those related to our industry and providing services on or accessing the Internet, and those addressing ESG matters, data privacy, cybersecurity, cross-border data transfers, government contracting and procurement, and import and export controls;
current and potential litigation and regulatory investigations involving us or our industry;
our ability to successfully expand or introduce new services and product features, including related to AI and Agentforce;
our ability to successfully complete, integrate and realize the benefits from acquisitions or other strategic transactions;
uncertainties regarding the pace of change and innovation and our ability to compete in the markets in which we participate;
our ability to successfully execute our business strategy and our business plans, including efforts to expand internationally and related risks;
our ability to meet our long-term revenue target and profitable growth framework;
our ability to predict and meet expectations regarding our operating results and cash flows, including revenue and remaining performance obligation, including as a result of the seasonal nature of our sales cycle and the variability in our results arising from the accounting for term license revenue products and some complex transactions;
our ability to predict and limit customer attrition and costs related to those efforts;
the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions;
our real estate and office facilities strategy and related costs and uncertainties;
the performance of our strategic investment portfolio, including fluctuations in the fair value of our investments;
our ability to protect our intellectual property rights;
our ability to maintain and enhance our brands;
uncertainties regarding the realizability, valuation and potential availability of certain tax assets;
the impact of new accounting pronouncements and tax rules;
uncertainties affecting our ability to estimate our tax rate;
uncertainties regarding the effect of geopolitical events, inflationary pressures, market and macroeconomic volatility, financial institution instability, changes in monetary policy, foreign currency exchange rate and interest rate fluctuations, uncertainty regarding changes in trade policies, including trade wars, the threat or imposition of tariffs or other trade restrictions as well as any retaliatory actions, and climate change, natural disasters and actual or threatened public health emergencies on our workforce, business, and operating results;
uncertainties regarding the impact of expensing stock options and other equity awards;
the sufficiency of our capital resources, including our ability to execute our share repurchase program and declare future cash dividends;
our ability to comply with our debt covenants and lease obligations; and
uncertainties regarding impacts to our workforce and workplace culture, such as those arising from our current and future office environments or remote work policies or our ability to realize the expected benefits of the Company's restructuring initiatives.

Further information on these and other factors that could affect the Company’s actual results or outcomes is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Financials section of the Company’s website at investor.salesforce.com/financials/.

Salesforce, Inc. assumes no obligation and does not intend to revise or update publicly any forward-looking statements for any reason, except as required by law.


Salesforce, Inc. Consolidated Statements of Operations (in millions, except per share data)

	Three Months Ended January 31,						Fiscal Year Ended January 31,
		2026			2025			2026			2025
Revenues:	(unaudited)			(unaudited)			(unaudited)
Subscription and support	$	10,675		$	9,451		$	39,388		$	35,679
Professional services and other		526			542			2,137			2,216
Total revenues		11,201			9,993			41,525			37,895
Cost of revenues (1)(2):
Subscription and support		1,875			1,581			6,796			6,198
Professional services and other		633			636			2,474			2,445
Total cost of revenues		2,508			2,217			9,270			8,643
Gross profit		8,693			7,776			32,255			29,252
Operating expenses (1)(2):
Research and development		1,619			1,420			5,993			5,493
Sales and marketing		4,017			3,471			14,345			13,257
General and administrative		902			767			3,000			2,836
Restructuring		286			298			586			461
Total operating expenses		6,824			5,956			23,924			22,047
Income from operations		1,869			1,820			8,331			7,205
Gains (losses) on strategic investments, net		811			96			1,017			(121	)
Other income (expense)		(52	)		72			172			354
Income before provision for income taxes		2,628			1,988			9,520			7,438
Provision for income taxes		(685	)		(280	)		(2,063	)		(1,241	)
Net income	$	1,943		$	1,708		$	7,457		$	6,197
Basic net income per share	$	2.08		$	1.78		$	7.85		$	6.44
Diluted net income per share (3)	$	2.07		$	1.75		$	7.80		$	6.36
Shares used in computing basic net income per share		935			959			950			962
Shares used in computing diluted net income per share		940			974			956			974

(1) Amounts include amortization of intangible assets acquired through business combinations, as follows:

	Three Months Ended January 31,				Fiscal Year Ended January 31,
		2026		2025		2026		2025
Cost of revenues	$	224	$	150	$	692	$	750
Sales and marketing		302		232		995		901

(2) Amounts include stock-based compensation expense, as follows:

	Three Months Ended January 31,				Fiscal Year Ended January 31,
		2026		2025		2026		2025
Cost of revenues	$	147	$	132	$	553	$	518
Research and development		336		277		1,162		1,091
Sales and marketing		413		294		1,287		1,205
General and administrative		187		100		478		367
Restructuring		0		0		29		2

(3) During the three months ended January 31, 2026 and 2025, gains on strategic investments impacted GAAP diluted net income per share by $0.66 and $0.07 based on a U.S. tax rate of 23.5% and 24.0%, respectively, and non-GAAP diluted net income per share by $0.67 and $0.08 based on a non-GAAP tax rate of 22.0%. During the fiscal year ended January 31, 2026 and 2025, gains (losses) on strategic investments impacted GAAP diluted EPS by $0.81 and $(0.09) based on a U.S. tax rate of 23.5% and 24.0%, respectively, and non-GAAP diluted EPS by $0.83 and $(0.10) based on a non-GAAP tax rate of 22.0%.

Salesforce, Inc. Consolidated Statements of Operations (As a percentage of total revenues)

	Three Months Ended January 31,				Fiscal Year Ended January 31,
	2026		2025		2026		2025
Revenues:	(unaudited)		(unaudited)		(unaudited)
Subscription and support	95	%	95	%	95	%	94	%
Professional services and other	5		5		5		6
Total revenues	100		100		100		100
Cost of revenues (1)(2):
Subscription and support	17		16		16		16
Professional services and other	5		6		6		7
Total cost of revenues	22		22		22		23
Gross profit	78		78		78		77
Operating expenses (1)(2):
Research and development	14		14		15		15
Sales and marketing	36		35		35		35
General and administrative	8		8		7		7
Restructuring	3		3		1		1
Total operating expenses	61		60		58		58
Income from operations	17		18		20		19
Gains on strategic investments, net	7		1		3		0
Other income (expense)	(1	)	1		0		1
Income before provision for income taxes	23		20		23		20
Provision for income taxes	(6	)	(3	)	(5	)	(4	)
Net income	17	%	17	%	18	%	16	%

(1) Amounts include amortization of intangible assets acquired through business combinations as a percentage of total revenues, as follows:

	Three Months Ended January 31,				Fiscal Year Ended January 31,
	2026		2025		2026		2025
Cost of revenues	2	%	2	%	2	%	2	%
Sales and marketing	3		2		2		2

(2) Amounts include stock-based compensation expense as a percentage of total revenues, as follows:

	Three Months Ended January 31,				Fiscal Year Ended January 31,
	2026		2025		2026		2025
Cost of revenues	1	%	1	%	1	%	1	%
Research and development	3		3		3		3
Sales and marketing	4		3		3		3
General and administrative	2		1		1		1
Restructuring	0		0		0		0