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Salesforce Delivers Record Second Quarter Fiscal 2027 Results

27 Agosto 2026

cRPO growth accelerates to 14% Y/Y CC; Raises FY27 revenue guidance by $200M, $300M in CC

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced results for its second quarter fiscal 2027 ended July 31, 2026.

Second Quarter Financial Highlights

Current remaining performance obligation ("cRPO") of $33.5 billion, up 14% year-over-year ("Y/Y") and in constant currency ("CC")
Remaining performance obligation of $66.3 billion, up 11% Y/Y
Subscription and support revenue of $10.8 billion, up 12% Y/Y and 11% in CC, including $440 million Informatica contribution
Revenue of $11.3 billion, up 11% Y/Y and in CC, including $456 million Informatica contribution
GAAP operating margin of 20.5% and non-GAAP operating margin of 34.1%
GAAP diluted net income per share of $4.29, up 119% Y/Y and non-GAAP diluted net income per share of $5.90, up 103% Y/Y
Operating cash flow of $1.3 billion, up 71% Y/Y, and free cash flow of $1.1 billion, up 81% Y/Y
Returned $364 million in dividends to shareholders and continued to execute against $25 billion accelerated share repurchase (“ASR”)

“We just delivered one of our best quarters ever, outperforming across every key metric,” said Marc Benioff, Chair and CEO, Salesforce. “AI is delivering value across every layer of our platform. We’re seeing incredible demand for our AI and data products, with ARR about to cross $4 billion. And with AIforce, our trusted enterprise harness, we’re unlocking the data, workflows, business logic, actions, and governance inside Salesforce and making it available to every agent, model, and interface. This is how we are turning AI into customer success at unprecedented scale."

“AI is amplifying the power, reach, and value of our platform,” said Robin Washington, President and Chief Financial and Operating Officer, Salesforce. “NNAOV growth is the strongest it's been in four years, keeping us on track for second-half organic revenue reacceleration.”

Salesforce Company Highlights

Agentforce and Data 360 annual recurring revenue ("ARR") reached nearly $3.9 billion, up over 210% Y/Y
Agentforce ARR exceeded $1.5 billion, up over 240% Y/Y. Effective Q2 FY27, Agentforce ARR includes our AI offerings, Slackbot and Headless 360
7.0 billion Agentic Work Units (“AWUs”) delivered to date across Agentforce and Slack, with 3.2 billion in Q2, growing 97% quarter-over-quarter ("Q/Q")
Slack delivered its fastest quarterly Net New Annual Order Value ("NNAOV") growth since acquisition as Slackbot users grew over 150% Q/Q
Bookings from Agentforce One Edition and Agentforce for Apps, premium SKUs anchored in Sales and Service including the value from Agentic capabilities, more than doubled Q/Q
In Q2, Data 360 ingested 104 trillion records, up 355% Y/Y, including 82 trillion via Zero Copy, up 731% Y/Y, and processed 22 terabytes of unstructured data

Guidance

Salesforce raises full year FY27 revenue guidance to $46.1 billion to $46.4 billion, up 11% - 12% Y/Y and 11% Y/Y in CC. In June, Salesforce announced separate definitive agreements to acquire Contentful and Fin. The Company now expects both transactions to close independently in the coming weeks, during the third quarter of Salesforce's fiscal year 2027. These acquisitions have been incorporated into all metrics within the Company's updated guidance, with the exception of cRPO; the guidance is conditional upon the closing of these transactions.

With the U.S. dollar strengthening in Q2, Salesforce now expects a reduced currency tailwind for the business relative to prior guidance. This currency movement has been incorporated into the Company's updated guidance.

Initiates third quarter FY27 revenue guidance of $11.42 billion to $11.5 billion, up 11% - 12% Y/Y and in CC, including slightly above 4pts Informatica contribution
Initiates third quarter FY27 cRPO growth guidance of approximately 14%Y/Y and in CC, which does not include any contribution from the pending acquisitions of Contentful and Fin
Raises full year FY27 revenue guidance, now expects full year FY27 revenue of $46.1 billion to $46.4 billion, up 11% - 12% Y/Y and 11% in CC, including slightly above 3pts Informatica contribution. The $200M raise, $300 million CC, reflects $100 million of organic growth, $200 million from the pending Contentful and Fin acquisitions, and $100M FX headwind
Raises full year FY27 subscription and support revenue growth guidance to slightly above 12% Y/Y and slightly under 12% in CC, including slightly above 3pts Informatica contribution
Updates full year FY27 GAAP operating margin guidance to 20.1%, and maintains non-GAAP operating margin guidance of 34.3%
Maintains full year FY27 operating cash flow growth guidance and free cash flow growth guidance of approximately 4% - 5% Y/Y
Final settlement of the company's $25 billion ASR is expected in October 2026.

Salesforce's guidance includes GAAP and non-GAAP financial measures. The following tables summarize Salesforce's guidance for the third quarter fiscal 2027 and full-year fiscal 2027:

	Q3 FY27 Guidance
	GAAP	Non-GAAP⁽¹⁾
Revenue	$11.42 - $11.5 billion	N/A
Revenue growth⁽²⁾	11% - 12%	11% - 12% CC, $0M Y/Y FX
Revenue growth⁽²⁾	Includes slightly above 4pts Informatica contribution
Diluted net income per share	$1.81 - $1.83	$3.42 - $3.44
Current remaining performance obligation growth⁽³⁾	Approximately 14%	Approximately 14% CC,$100M Y/Y FX

	Full Year FY27 Guidance
	GAAP	Non-GAAP⁽¹⁾
Revenue	$46.1 - $46.4 billion	N/A
Revenue growth⁽²⁾	11% - 12%	Approximately 11% CC, $200M Y/Y FX
Revenue growth⁽²⁾	Includes slightly above 3pts Informatica contribution
Subscription and support revenue growth⁽⁴⁾	Slightly above 12%	Slightly under 12% CC
Subscription and support revenue growth⁽⁴⁾	Includes slightly above 3pts Informatica contribution
Operating margin	20.1%	34.3%
Diluted net income per share	$10.21 - $10.25	$16.67 - $16.71
Operating cash flow growth	Approximately 4% - 5%	N/A
Free cash flow growth	N/A	Approximately 4% - 5%
Capital expenditures	N/A	Approximately 1.5% of revenue

⁽¹⁾		Non-GAAP CC revenue growth, non-GAAP CC remaining performance obligation growth, non-GAAP CC subscription and support revenue growth, non-GAAP operating margin, non-GAAP diluted net income per share, and free cash flow growth are non-GAAP financial measures. See below for an explanation of non-GAAP financial measures. The Company's shares used in computing GAAP diluted net income per share guidance and non-GAAP diluted net income per share guidance reflect the reduction to share count from the 103 million shares initially delivered under the ASR, but excludes any impact to share count from the final ASR settlement or potential Q3 - Q4 FY27 open-market repurchase activity under our share repurchase program.
⁽²⁾		Revenue FX impact is calculated by taking the current period rates compared to the prior period average rates.
⁽³⁾		Current remaining performance obligation FX impact is calculated by taking the current period rates compared to the prior period ending rates.
⁽⁴⁾		Subscription and support revenue excludes professional services revenue.

The following is a reconciliation of GAAP operating margin guidance to non-GAAP operating margin guidance for the full year:

		Full Year FY27 Guidance
GAAP operating margin⁽¹⁾		20.1%
Plus
Amortization of purchased intangibles⁽²⁾		4.4%
Stock-based compensation expense⁽²⁾⁽³⁾		9.0%
Restructuring and acquisition-related costs⁽²⁾⁽³⁾		0.8%
Non-GAAP operating margin⁽¹⁾		34.3%

⁽¹⁾		GAAP operating margin is the proportion of GAAP income from operations as a percentage of GAAP revenue. Non-GAAP operating margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue.
⁽²⁾		The percentages shown above have been calculated based on the midpoint of the low and high ends of the revenue guidance for full year FY27.
⁽³⁾		The percentages shown in the restructuring and acquisition-related costs line have been calculated based on charges associated with the Company's restructuring initiatives and acquisition-related costs. Stock-based compensation expense excludes stock-based compensation expense related to the Company's restructuring initiatives, which is included in the restructuring and acquisition-related costs line.

The following is a per share reconciliation of GAAP diluted net income per share to non-GAAP diluted net income per share guidance for the next quarter and the full year:

	Fiscal 2027
	Q3			FY27
GAAP diluted net income per share range⁽¹⁾⁽²⁾		$1.81 - $1.83			$10.21 - $10.25
Plus
Amortization of purchased intangibles	$	0.57		$	2.45
Stock-based compensation expense	$	1.29		$	4.96
Restructuring and acquisition-related costs⁽³⁾	$	0.12		$	0.42
Less
Income tax effects and adjustments⁽⁴⁾	$	(0.37	)	$	(1.37	)
Non-GAAP diluted net income per share⁽²⁾		$3.42 - $3.44			$16.67 - $16.71
Shares used in computing basic net income per share (millions)⁽⁵⁾		824			835
Shares used in computing diluted net income per share (millions)⁽⁵⁾		827			838

⁽¹⁾		The Company's GAAP tax provision is expected to be approximately 21.8% for the three months ended October 31, 2026 and 22.3% for the year ended January 31, 2027. The GAAP tax rates may fluctuate due to discrete tax items, changes in valuation allowance assessment, future acquisitions, or other transactions.
⁽²⁾		The Company's projected GAAP and non-GAAP diluted net income per share assumes no change to the value of our strategic investment portfolio as it is not possible to forecast future gains and losses. The impact of future gains or losses from the Company’s strategic investment portfolio could be material.
⁽³⁾		The estimated impact to GAAP diluted net income per share is in connection with the Company's restructuring initiatives and acquisition-related costs.
⁽⁴⁾		The Company’s non-GAAP tax provision uses a long-term projected tax rate of 20.5%, which reflects currently available information and could be subject to change.
⁽⁵⁾		The Company's shares used in computing GAAP net income per share guidance and non-GAAP net income per share guidance reflect the reduction to share count from the 103 million shares initially delivered under the ASR, but excludes any impact to share count from the final ASR settlement or potential Q3 - Q4 FY27 open-market repurchase activity under our share repurchase program.

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Management will provide further commentary around these guidance assumptions on its earnings call.

Product Releases and Enhancements

Salesforce releases major updates for our core platform and apps three times a year, with additional updates happening regularly across our portfolio. These releases are a result of significant research and development investments made over multiple years, and are designed to help customers drive cost savings, boost efficiency, and build trust.

Salesforce leaders will participate in a Q2 FY27 Product Adoption & Momentum webinar on Tuesday, September 1, 2026, at 8:00 AM PT / 11:00 AM ET. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

To learn more about our newest innovations and product release highlights, including our latest Summer 2026 Product Release, see FY27 Q2 Product Releases and Announcements at https://www.salesforce.com/news/stories/fy27-q2-highlights/ and see our latest major release at www.salesforce.com/releases.

Investor Day

Salesforce will hold its Investor Day in conjunction with Dreamforce on Wednesday, September 16, 2026, at 1:00 PM PT / 4:00 PM ET at the St. Regis in San Francisco, CA. A live webcast, accompanying presentation, and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Environmental, Social, and Governance (ESG) Strategy

To learn more about our latest initiatives and priorities, review our Stakeholder Impact Report at https://salesforce.com/stakeholder-impact-report.

Quarterly Earnings Webcast

Salesforce plans to host a live earnings webcast broadcast at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

About Salesforce

Salesforce helps organizations of any size become agentic enterprises - integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation. Visit www.salesforce.com for more information.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the Company's financial and operating results and guidance, which include, but are not limited to, expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, net income per share, operating cash flow growth, operating margin, expected revenue growth, expected foreign currency exchange rate impact, expected current remaining performance obligation growth, expected tax rates or provisions, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, strategic investments, expected restructuring expense or charges, expected timing of product releases and enhancements, and expectations regarding closing and contemplated acquisitions and contributions from acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s results or outcomes could differ materially and adversely from those expressed or implied by our forward-looking statements. Readers are cautioned not to place undue reliance on such forward-looking statements.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with:

the effect of the acquisition of Informatica on our operating results, the market price of our common stock our ability to retain and hire key personnel;
our ability to maintain sufficient security levels and service performance, avoid downtime and prevent, detect and remediate performance degradation and security breaches;
our ability to secure sufficient data center capacity;
our reliance on third-party infrastructure providers, including hardware, software, energy and platform providers and the organizations responsible for the development and maintenance of Internet infrastructure;
uncertainties regarding AI technologies and their integration into our product offerings;
the evolving landscape related to environmental, social and governance (“ESG”) matters;
the effect of evolving government regulations, including those related to our industry and providing services on or accessing the Internet, and those addressing ESG matters, data privacy, cybersecurity, cross-border data transfers, government contracting and procurement, and import and export controls;
current and potential litigation and regulatory investigations involving us or our industry;
our ability to successfully expand or introduce new services and product features, including related to AI and Agentforce;
our ability to successfully complete, integrate and realize the benefits from acquisitions or other strategic transactions;
uncertainties regarding the pace of change and innovation and our ability to compete in the markets in which we participate;
our ability to successfully execute our business strategy and our business plans, including efforts to expand internationally and related risks;
our ability to meet our long-term revenue target and profitable growth framework;
our ability to predict and meet expectations regarding our operating results and cash flows, including revenue and remaining performance obligation, including as a result of the seasonal nature of our sales cycle and the variability in our results arising from the accounting for term license revenue products and some complex transactions;
our ability to predict and limit customer attrition and costs related to those efforts;
the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions;
our real estate and office facilities strategy and related costs and uncertainties;
the performance of our strategic investment portfolio, including fluctuations in the fair value of our investments;
our ability to protect our intellectual property rights;
our ability to maintain and enhance our brands;
uncertainties regarding the realizability, valuation and potential availability of certain tax assets;
the impact of new accounting pronouncements and tax rules;
uncertainties affecting our ability to estimate our tax rate;
uncertainties regarding the effect of geopolitical events, inflationary pressures, market and macroeconomic volatility, financial institution instability, changes in monetary policy, foreign currency exchange rate and interest rate fluctuations, uncertainty regarding changes in trade policies, including trade wars, the threat or imposition of tariffs or other trade restrictions as well as any retaliatory actions, and climate change, natural disasters and actual or threatened public health emergencies on our workforce, business, and operating results;
uncertainties regarding the impact of expensing stock options and other equity awards;
the sufficiency of our capital resources, including our ability to execute our share repurchase program and declare future cash dividends;
our ability to comply with our debt covenants and lease obligations; and
uncertainties regarding impacts to our workforce and workplace culture, such as those arising from our current and future office environments or remote work policies or our ability to realize the expected benefits of the Company's restructuring initiatives.

Further information on these and other factors that could affect the Company’s actual results or outcomes is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Financials section of the Company’s website at investor.salesforce.com/financials/.

Salesforce, Inc. assumes no obligation and does not intend to revise or update publicly any forward-looking statements for any reason, except as required by law.

Salesforce, Inc. Condensed Consolidated Statements of Operations (in millions, except per share data) (Unaudited)

	Three Months Ended July 31,						Six Months Ended July 31,
	2026			2025			2026			2025
Revenues:
Subscription and support	$	10,820		$	9,690		$	21,413		$	18,987
Professional services and other		525			546			1,065			1,078
Total revenues		11,345			10,236			22,478			20,065
Cost of revenues (1)(2):
Subscription and support		2,021			1,645			3,974			3,256
Professional services and other		628			597			1,245			1,251
Total cost of revenues		2,649			2,242			5,219			4,507
Gross profit		8,696			7,994			17,259			15,558
Operating expenses (1)(2):
Research and development		1,687			1,481			3,314			2,941
Sales and marketing		3,859			3,443			7,628			6,872
General and administrative		725			734			1,465			1,431
Restructuring		94			4			174			40
Total operating expenses		6,365			5,662			12,581			11,284
Income from operations		2,331			2,332			4,678			4,274
Interest expense		(473	)		(67	)		(790	)		(135	)
Gains (losses) on strategic investments, net		2,613			6			3,171			(57	)
Other income		81			135			214			298
Income before provision for income taxes		4,552			2,406			7,273			4,380
Provision for income taxes		(1,026	)		(519	)		(1,640	)		(952	)
Net income	$	3,526		$	1,887		$	5,633		$	3,428
Basic net income per share	$	4.30		$	1.97		$	6.67		$	3.58
Diluted net income per share (3)	$	4.29		$	1.96		$	6.67		$	3.55
Shares used in computing basic net income per share		820			956			844			958
Shares used in computing diluted net income per share		821			962			845			966

(1)

Amounts include amortization of intangible assets acquired through business combinations, as follows:

	Three Months Ended July 31,				Six Months Ended July 31,
	2026		2025		2026		2025
Cost of revenues	$	234	$	150	$	478	$	312
Sales and marketing		288		230		605		463

(2)

Amounts include stock-based compensation expense, as follows:

	Three Months Ended July 31,				Six Months Ended July 31,
	2026		2025		2026		2025
Cost of revenues	$	147	$	126	$	285	$	277
Research and development		301		280		611		555
Sales and marketing		345		293		665		578
General and administrative		111		94		213		182
Restructuring		2		0		12		15

(3)

During the three months ended July 31, 2026 and 2025, gains on strategic investments impacted GAAP diluted net income per share by $2.43 and $0.00 based on a U.S. tax rate of 23.5%, and non-GAAP diluted net income per share by $2.53 and $0.00 based on a non-GAAP tax rate of 20.5% and 22.0%, respectively. During the six months ended July 31, 2026 and 2025, gains (losses) on strategic investments impacted GAAP diluted net income per share by $2.87 and ($0.05) based on a U.S. tax rate of 23.5%, and non-GAAP diluted net income per share by $2.98 and ($0.05) based on a non-GAAP tax rate of 20.5% and 22.0%, respectively.

Salesforce, Inc. Condensed Consolidated Statements of Operations (As a percentage of total revenues) (Unaudited)

	Three Months Ended July 31,				Six Months Ended July 31,
	2026		2025		2026		2025
Revenues:
Subscription and support	95	%	95	%	95	%	95	%
Professional services and other	5		5		5		5
Total revenues	100		100		100		100
Cost of revenues (1)(2):
Subscription and support	18		16		18		16
Professional services and other	5		6		5		6
Total cost of revenues	23		22		23		22
Gross profit	77		78		77		78
Operating expenses (1)(2):
Research and development	15		14		15		15
Sales and marketing	34		34		34		34
General and administrative	6		7		6		7
Restructuring	1		0		1		0
Total operating expenses	56		55		56		56
Income from operations	21		23		21		22
Interest expense	(4	)	0		(4	)	0
Gains (losses) on strategic investments, net	23		0		14		(1	)
Other income	0		1		1		1
Income before provision for income taxes	40		24		32		22
Provision for income taxes	(9	)	(6	)	(7	)	(5	)
Net income	31	%	18	%	25	%	17	%

(1)

Amounts include amortization of intangible assets acquired through business combinations as a percentage of total revenues, as follows:

	Three Months Ended July 31,				Six Months Ended July 31,
	2026		2025		2026		2025
Cost of revenues	2	%	2	%	2	%	2	%
Sales and marketing	3		2		3		2

(2)

Amounts include stock-based compensation expense as a percentage of total revenues, as follows:

	Three Months Ended July 31,				Six Months Ended July 31,
	2026		2025		2026		2025
Cost of revenues	1	%	1	%	1	%	1	%
Research and development	3		3		3		3
Sales and marketing	3		3		3		3
General and administrative	1		1		1		1
Restructuring	0		0		0		0

Salesforce, Inc. Condensed Consolidated Balance Sheets (in millions)

	July 31, 2026			January 31, 2026
Assets	(unaudited)
Current assets:
Cash and cash equivalents	$	8,310		$	7,327
Marketable securities		3,093			2,238
Accounts receivable, net		6,320			14,339
Costs capitalized to obtain revenue contracts, net		2,074			2,075
Prepaid expenses and other current assets		2,286			2,243
Total current assets		22,083			28,222
Property and equipment, net		3,042			3,120
Operating lease right-of-use assets, net		1,787			2,003
Noncurrent costs capitalized to obtain revenue contracts, net		2,870			2,985
Strategic investments		11,324			7,591
Goodwill		59,250			57,941
Intangible assets acquired through business combinations, net		6,142			6,815
Deferred tax assets and other assets, net		3,122			3,628
Total assets	$	109,620		$	112,305
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable, accrued expenses and other liabilities	$	7,018		$	8,253
Operating lease liabilities, current		531			548
Unearned revenue		18,787			24,317
Debt, current		0			4,000
Total current liabilities		26,336			37,118
Noncurrent debt		39,288			10,439
Noncurrent operating lease liabilities		1,924			2,189
Other noncurrent liabilities		3,694			3,417
Total liabilities		71,242			53,163
Stockholders’ equity:
Common stock		1			1
Treasury stock, at cost		(55,022	)		(32,228	)
Additional paid-in capital		66,029			68,835
Accumulated other comprehensive income		263			313
Retained earnings		27,107			22,221
Total stockholders’ equity		38,378			59,142
Total liabilities and stockholders’ equity	$	109,620		$	112,305