Customers report a 93% reduction in prior authorization prep time, a 21% increase in collections, and 47pts increase in revenue realization as Innovaccer prepares to unveil expanded Flow capabilities at MGMA
SAN FRANCISCO--(BUSINESS WIRE)--#AmbulatoryRCMServices--Innovaccer today announced that Flow, its AI-native autonomous revenue cycle operations platform, has earned a 96.2 overall performance score in the KLAS 2026 Ambulatory RCM Services First Look report, against a market average of 82.6 for EHR-agnostic ambulatory RCM services. All six organizations interviewed by KLAS, Englewood Health Physician Network, Austin Sports Medicine, Premier Inpatient Partners, Premier Medical Group, Millennium Physician Group, and Included Health, reported they were satisfied, achieving outcomes, and would buy again. The recognition arrives as Innovaccer prepares to unveil expanded Flow capabilities at MGMA, deepening the platform's autonomous revenue cycle coverage across prior authorization, referrals, coding, claims resolution, denials management, and underpayment recovery.
The revenue cycle problem facing US providers is not complexity for its own sake — it is margin bleeding out through broken administrative infrastructure. Hospitals spent $43 billion chasing insurance payments in 2025 on margins near 1%. Physician teams spend roughly 13 hours per week on prior authorization alone. Revenue cycle leaders name workforce shortages among the top barriers to getting paid. The result is predictable: denials that never get worked, cash stuck in aging accounts receivable, and staff buried in rework instead of the accounts that actually move revenue. Most automation tools run on top of that fragmentation rather than addressing it. Flow is built differently.
Because the clinical record, payer policy, and claims status are already assembled in one place on Gravity, Innovaccer's Healthcare Autonomy Platform, Flow executes the work rather than simply flagging what needs to be done. Prior authorization prep time has dropped 93% for Flow customers. Collections and revenue realization have increased 21% and by 47 points respectively. With Flow, accounts receivable days compress even as charge volume climbs, and worklists that used to grow with volume start to clear. Certified RCM experts work alongside the autonomous agents throughout, setting the guardrails and confidence thresholds that govern how agents act, handling the exceptions that require human judgment, and continuously informing the system so its performance sharpens with every cycle. The platform is EHR-agnostic and works alongside existing EHR environments, with no rip-and-replace required to see results. For affiliate networks, Flow extends the same performance to practices, including those still operating on legacy workflows, without forcing an EHR change.
What makes those gains durable rather than episodic is the Outcome Intelligence LoopTM, Flow's proprietary architecture that ties every workflow to the next so performance compounds with each cycle. Prior authorization outcomes sharpen coding accuracy. Coding patterns tighten claim submissions. Denial trends inform patient access workflows upstream. Each iteration of the loop makes the next one faster and more accurate. Autonomous execution runs under configurable governance throughout: agents act only above the confidence thresholds an organization sets, and exceptions route to certified RCM experts who handle the decisions that require human judgment. The result is not a faster version of the same manual process. It is a revenue cycle that learns each payer's behavior, closes the gaps that manual teams miss, and continues improving as volume grows.
"I'd recommend Innovaccer to anybody who really needs help with their revenue cycle," said a customer KLAS interviewed during the survey for this report. "Our denial rate has come down substantially. Our cash collections are far better now than when we did things on our own. Once things go through, we're getting paid faster on our claims. They've clearly exceeded our expectations."
"Every RCM vendor promises efficiency. Providers don't get paid in efficiency, they get paid in cash collected and denials that never happen," said Abhinav Shashank, Co-Founder and CEO of Innovaccer. "That is the bar we built Flow to clear. Because the clinical record, the payer policy, and the claim all sit in one place, the work gets done faster and more of it gets done right the first time. Our clients measure us on one thing, and it is the right thing: the revenue cycle stops leaking."
Innovaccer will be at MGMA at booth #120, where the team will be showcasing expanded Flow capabilities and the KLAS results live. Physician groups, specialty practices, and health systems looking to assess their current denial and A/R performance can meet the Flow team at the Innovaccer booth or request a demo here.
About Innovaccer
Innovaccer makes healthcare operations autonomous, delivering better clinical and financial outcomes across health systems, payers, governments, and life sciences. Powered by the Healthcare Autonomy Platform, Innovaccer unifies enterprise data and applies AI to automate administrative work, strengthen operational performance, and drive measurable margin expansion. Organizations such as Orlando Health, Adventist HealthCare, and Banner Health trust Innovaccer to integrate intelligence into their existing infrastructure and elevate the quality of care. For more information, visit www.innovaccer.com.
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